Think of me as your friction fixer. I’ll help you discover reasons why your customers might feel confused, frustrated, or pained:
Then we’ll transform their pains into helpful, smooth, amazing experiences:
Here’s how I do it:
Research & EmpathyWhat are your customers struggling with, and what do they truly want and need? I’ll help you find out through interviews, surveys, analytics, and other empathy-building techniques.
Journey MappingEvery experience is part of a larger journey from A to B to C. I’ll help you redesign these pathways to be silky smooth and highly efficient — no more unintended disconnects, mazes, or confusion.
Storytelling & Content StrategyIf journey mapping is the path, storytelling and content strategy are the helpful tour guides that lead the way. My strategic, human-centered approach to story and content will enhance everything your customers see, hear, or touch.
UX Strategy & Design for Digital Products & ServicesThe best and most successful digital experiences are about people, not pixels. That’s why I focus on overarching strategy, plus the “human aspects” of websites and apps: helpful and effective content, accessible and intuitive design, highly-readable typography, and flexible layouts that load fast and offer equal functionality on any screen.
NEW: Accessibility Training & EmpowermentThere are over 1 billion people with disabilities. If your products, services, and experiences exclude them, then you’re losing customers and risking a potentially costly lawsuit. But don’t worry: I’m here to help make accessibility easier to learn and implement.
View my FREE accessibility videos
I’m proud to say that my work delivers results and earns rave reviews.
Here are just a few testimonials, plus detailed case studies containing work samples: